FAQs

FAQ

FREQUENTLY ASKED QUESTIONS

1. What are your prices?

Our prices are subject to change depending on order quantity. We will send you an updated price list after your company contact us for further information.

2. Do you have a minimum order quantity?

Yes, we require all international orders to have an ongoing minimum order quantity. Different machine different minimum order quantity. We will inform you further information after your company contact us.

3. What is the average lead time?

 

Generally, the lead time is about 7-10 days. We have all the machines in stock, we only need the time to make the mold, and the mold will be made according to the actual size you provided.

 

4. What kinds of payment methods do you accept?

You can make the payment to our bank account, TT, L/C at sight or

Western Union. 30% deposit in advance, 70% balance before shipment.

Anyway we can discuss according to actual condition.

5. What do you offer after-sales service?

One-year warranty and maintenance of lifetime.

We serve more than 30 countries around the world and we have a strong after-sales team. We have detailed instructions and explanation videos, our technicians can communicate with customers in English, and our technicians can solve problems for you online. If the customer needs, we also can send technicians to your work site to guide the operation, or you can send technicians to our factory for training.

6. Do you guarantee safe and secure delivery of products?

 

Yes, we always use high quality carton or special wooden export packaging. We processed wooden packing for heavy machines.

 

The machine will carry out vacuum guarantee to avoid rust at sea for a long time.

 

7. How can we make sure about the machine quality after we put the order?

 

After the production of the machine is completed, we will carry out a long time test, and we will arrange packaging after the machine is stable. Before delivery, we will send you the pictures and videos for you to check the quality, and also you can arrange for quality checking by yourself or by your contacts in China.

 

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